Terms and Conditions of Sale
These Aegean Getaways Terms and Conditions of Sale (“Terms”), together with the Aegean Airlines Conditions and/or Olympic Air T&C and our Privacy Policy, govern the sale of the provisions (“Arrangements”), shown on www.aegeangetaways.com and its associated websites and mobile applications where your holiday is booked.
Our Terms and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us (“we”, “us”, “our”).
Please read these Terms carefully as they set out the respective rights and obligations. In these Terms references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Aegean Getaways reserves the right to change these Terms at any time without prior notice.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
1. Booking and Paying for Your Arrangements
A booking is made with us when:
a) you accept our quotation.
b) you pay us a deposit or full payment, according the Terms of booking; and
c) we issue you with a booking confirmation.
We reserve the right to return your deposit or payment and decline to issue a confirmation at our absolute discretion. Payment of all sums relating to the Arrangements that you book with us must be made to Aegean Getaways. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you.
The level of deposit or payment required at the time of booking is advised during the booking process.
Aegean Getaways offers you a Price Match plan and wide choice of holiday options online. If you book a flight + hotel package on www.aegeangetaways.com and within 48 hours find the exact holiday on sale and available to book at a lower price on another website based in the same country, we will refund you the difference subject to the following terms and conditions:
d) Our Price Match plan applies only to bookings purchased online and not by telephone.
e) The Price Match plan applies only to the total price of an identical holiday package (i.e. party size, dates, duration, flight times, flight numbers, hotel, room type, number of rooms and board basis including any handling charges, booking fees, credit card fees and such like) available for immediate booking as a package on a single website.
f) The Price Match plan request may only be submitted within 48 hours of you having received your booking confirmation.
g) Only the lead passenger on the booking may make a claim.
h) The holiday price you are asking us to price match must be available to the general public and may not include any money-off coupons, corporate discounts, promotional vouchers or offers or special discounts and must be available without needing to be a member or part of a loyalty scheme. It must include any handling charges, booking fees, credit card fees and such like.
i) We will not price match separate elements of a holiday package. We will only match a lower overall total price. For example, we will not offer a price match if you find a lower price for flight-only or hotel-only.
j) The lower price must be in the same currency as the corresponding holiday package purchased on www.aegeangetaways.com
k) You must provide a screenshot, date and time stamped and a URL as evidence of a lower price that is independently verifiable by our customer services team.
l) Only 1 (one) price match per customer will be considered.
If your claim satisfies to all of the above terms and conditions, simply e-mail to service@aegeangetaways.com from the lead passengers e-mail account. Remember to include your booking reference number and all the above details.
We will review your claim and e-mail you our reply within 7 working days. Refunds will be credited to the original card used to make your online purchase, within 28 days.
We reserve the right to modify or discontinue the terms and conditions of the Price Match plan or to restrict its availability to any person at any time for any reason whatsoever and without giving you prior notice or assuming any liability towards you.
The decision of Aegean Getaways on the validity of a claim is final.
2. Accuracy
We endeavor to ensure that all the information, Arrangements and prices both on our websites and in any advertising material that we publish are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Arrangements that you wish to book before your booking is confirmed. Obvious mistakes (such as system errors, pricing errors, misprints, and erroneous geographical mapping) are not binding and Aegean Getaways will not be required to honor any booking made where there has been an obvious mistake. In the event of an error or mistake being made, Aegean Getaways reserves the right to cancel any confirmed booking within a reasonable time and refund monies paid by you in relation to such booking (if applicable), without any liability to Aegean Getaways.
3. Insurance
You must have travel insurance when you travel with us. Please consult your insurance company representative and make sure that your insurance fully covers all of your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
4. Pricing
The price of your travel Arrangements has been calculated using exchange rates published by currencylayer.com, on an ongoing basis. We reserve the right to amend the price of unsold Getaways at any time and correct errors in the prices of confirmed Getaways. The price of your confirmed holiday is always subject to variations in:
a) flights and transportation costs, including the cost of fuel; or
b) dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
c) the exchange rates used to calculate your Arrangements.
Such variations could include but are not limited to airline cost changes which are part of airline, cruise ship operators and any other airlines and transport providers. Please read Aegean Airlines Conditions and/or Olympic Air T&C.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel Arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel Arrangements. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel Arrangements (excluding any amendment charges and/or additional services or travel Arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel Arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on the final confirmation document.
Should the price of your holiday go down due to the changes mentioned above, (and not as a result of any money-off coupons, corporate discounts, promotional vouchers or last-minute offers or special discounts) by more than 2% of your confirmed holiday cost, then any refund due will be paid to you. However, please note that travel Arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
5. Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by the Greek law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Greece only.
6. Cutting Your Holiday Short
If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
7. Changes by You
If you wish to change any part of your booked Arrangements after our confirmation document has been issued, you must inform us in writing as soon as possible to service@aegeangetaways.com. This should be done by the first named person on the booking, providing maximum identification details. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to our changes policy as following:
Until 7 days before departure – Free changes. An administration fee of €50 per person, per every change, is applied.
Within 7 days prior to departure – Every change you make is considered as a new booking and a cancellation of your complete existing booking. Therefore a 100% cancellation fee of the total value of the changed booking (including all services, relevant taxes and fees) is charged, per every change you make. No administration fee is added to those charges.
We deduct the change(s) and administration charge(s) from any monies you have already paid to us and you may have to add payment when required.
Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you, and our cancellation policy will be applied as detailed below.
If any member of your party is prevented from travelling, that member (or members) may transfer their place to others (introduced by you and satisfying all the conditions applicable to the Arrangements) providing we are notified not less than 7 days before departure and you pay the full administration fee, calculated as £50 per person, multiplied by the number of all travelling persons. If you are unable to find a replacement until 7 days before departure, cancellation charges as set out in our cancellation policy, is applied for the complete booking. No refunds will be given for passengers not travelling or for unused services.
Note: Certain Arrangements, given by third party provider, may not be amended, or changed after they have been confirmed and charges of up to 100% of that part of the Arrangements may be applied, in addition to the charges above, according to any third-party changes or cancellation policy.
8. If you Cancel
If you decide to cancel your confirmed booking you must inform us in writing as soon as possible to service@aegeangetaways.com. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it and we confirm you its receipt. We recommend you recording your notice and our receipt. You cannot cancel only part of your booking or services.
Our cancellation policy is as following:
Until 14 days before departure – Free cancellation. An administration fee of €50 per person is applied.
Between 14 days and 8 days before departure – a 50% refund is given. No administration fee is added.
Within 7 days prior to departure – Non-refundable. A 100% cancellation fee of total booking value (including all services, relevant taxes, and fees) is charged. No administration fee is added to that charge.
We deduct the cancellation and administration charge(s) from any monies you have already paid to us and you may have to add payment when required.
The cancellation charges are excluding insurance premiums and previous changes charges which made as they are not refundable.
Note: Certain Arrangements, given by third party provider, may not be cancelled after they have been confirmed and cancellation charges of up to 100% of that part of the Arrangements may be applied, in addition to the charges above, according to any third-party cancellation policy. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance provider.
Except as otherwise required by applicable laws, in the event of death or serious illness of anyone in your party making it impossible to travel, we shall offer you and anyone else travelling on the same booking reference, at our sole discretion to change the Arrangements dates and any restriction or related fees will be waived once suitable documentary evidence is sent to us, not less than thirty (30) days in advance of the departures date. Where you or any other member of your party is unable to travel due to a sudden death or serious illness and therefore unable to submit documentary evidence thirty (30) days in advance of the departure, we will, at our sole discretion, consider a refund or changing the flight dates free of charge at such shorter notice.
9. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, pandemic, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
10. Special Requests
Any special requests must be advised to us at the time of booking e.g., diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
11. Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the Arrangement. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
12. Complaints
We make every effort to ensure that your holiday Arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g., airline or hotelier) immediately, who will endeavor to put things right. If your complaint is not resolved locally, please contact us using the contact details that are provided in your travel documents. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at service@aegeangetaways.com within 28 days of the end of your stay, giving your booking reference and all other relevant information.
For airline complaints, please comply with the Aegean Airlines Conditions and/or Olympic Air T&C . Please keep your notice concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and will affect your rights under this contract. Please note that we do not offer an Alternative Dispute Resolution service.
Any claim or complaint against us or in respect of a third-party service provide must be promptly submitted, but in any event within 28 days after the scheduled day of consummation of the product or service. Any claim or complaint that is submitted after the 28 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
13. Your behavior
All guests traveling with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any flight manager or hotel manager or any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to immediately terminate your booked Arrangements with us. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave immediately your flight (before departure or on arrival) or accommodation or other service. We will have no further obligations to you and/or your party. No refunds for lost flight or accommodation or any other service will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the airline or hotel manager or other supplier as requested by suppliers. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against you and/or against us, because of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking Arrangements or with us.
14. Our Responsibilities and Liabilities
1. We will accept responsibility for the Arrangements we agree to provide or arrange for you. Subject to these Terms, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
Less than 7 days prior to departure: €30
the act(s) and/or omission(s) of the person(s) affected.
the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
an event which either we or suppliers could not, even with all due care, have foreseen or forestalled.
3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
a) loss of and/or damage to any luggage or personal possessions and money: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind. Also read Aegean Airlines Conditions and/or Olympic Air T&C .
(b) Claims not falling under (a) above and which don’t involve injury, illness or death: The maximum amount we will have to pay you in respect of these claims is the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel. read Aegean Airlines Conditions and/or Olympic Air T&C .
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, (read Aegean Airlines Conditions and/or Olympic Air T&C , which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel Arrangements). Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. Please read Aegean Airlines Conditions and/or Olympic Air T&C . When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaint’s procedure set out in these conditions.
5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which based on the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
15. Excursions and Experiences
Excursions or tours or other experiences that you may choose to book or pay for whilst you are on holiday are not part of your contracted Arrangements with us. We are not responsible for the provision of those services or for anything that happens during the course of their provision.
16. Passport, Visa and Immigration Requirements, and Health Formalities
It is your responsibility to check and fulfill the passport, visa, health, and immigration requirements applicable to your itinerary. You must check requirements for your own specific circumstances with the relevant official authorities and/or Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For European Getaways, we recommend you obtain a European Health Insurance Card (EHIC) prior to departure. Up to date travel advice on passport and visa requirements can be obtained from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur because of your failure to comply with any passport, visa, immigration requirements or health formalities.
17. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.
For your flights please read the Aegean Airlines Conditions and/or Olympic Air T&C .
18. Delays and Missed Transport Arrangements
If you or any member of your party miss your flight or other transport arrangement is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us using the contact details provided and the airline or other transport supplier concerned immediately. Please read also the Aegean Airlines Conditions and/or Olympic Air T&C . We will provide you with assistance, if possible. Where you experience a delay, which is not owing to any failure by us, our employees or sub-contractors, this assistance is likely to extend to providing help in locating solutions but not paying for them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances. We shall inform you of the solution suggested as soon as we become aware of it. You should check your tickets very carefully immediately on receipt to ensure you aware of the correct flight times. If flight times change after tickets have been dispatched, we will contact you either in digital channel or electronic massage or email or by phone as soon as we can to let you know. Should there be a change in the operating air carrier after your booking, we will inform you as soon as this comes to light.
19. Advance Passenger Information
Several Governments are introducing new requirements for air carriers to provide personal information about all travelers on their aircraft to the Authorities before the aircraft leaves the airport. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.
20. Severance
If a court of competent jurisdiction finds part of this contract illegal, the remainder will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
